Assaf Harofeh Information Patients’ Rights

The Charter for Patients’ Rights

The right to receive proper medical care

You have the right to receive professional and high quality medical care along with a humane attitude, devoid of any discrimination based on religion, race, sex, nationality, country of origin, sexual orientation, etc. If you are admitted to the Emergency Room, you are entitled to be examined by a physician in the Emergency Room.

Clinician identity

​You have the right to know the name and the professional title of the staff member treating you.  It is his/her obligation to identify themselves and to wear a clear identification badge.

Consent to medical treatment

  • ​You have the right to receive an appropriate and understandable explanation about your medical condition, about the treatment options suitable for you, alternative treatments, risks and possible side effects, including those associated with lack of treatment. It is important for you to inform the clinician about your medical history in order to ensure that your diagnosis and the proposed treatment are appropriate.
  • You have the right to refuse medical treatment that you have not consented to (other than in exceptional cases as defined by law).
  • You have the right to give power of attorney to a person to give consent to medical treatment on your behalf in situations where you are not able to make a decision.

Dignity and Privacy

​It is your right that those treating you directly, and all the employees of the medical facility, shall protect your dignity and privacy at all stages of the medical treatment. You are entitled to have another person present in the room upon your request, during certain medical examinations. 

Medical confidentiality

​A clinician or any other staff member of a medical facility may not disclose any information concerning a patient which came to their knowledge during the performance of their duties, nor during the course of  treatment of the patient.

Providing medical information to others

​It is your right that your medical information is provided to other parties only with your permission, or if it is permitted or mandated by law. 

Second opinion

​You have the right to request a second medical opinion (from a clinician within the medical facility or outside the medical facility) regarding your medical condition and the recommended treatment. The medical staff of the facility are obliged to assist you with this request.

Continuity of care

If you transfer from one clinician or medical facility to another, you are entitled to request cooperation between the clinicians or the facilities, to ensure proper continuity of your medical care. 

Receiving visitors

​During your hospitalization you have the right to receive visitors at designated times, as determined by the hospital administration.

Receiving medical information

​You are entitled to receive from the clinician or the medical facility medical information from your medical record, or a copy of your medical record. (Receiving a copy of your medical record may involve payment.). Upon discharge from hospital, you have the right to receive a written summary of the course of treatment or hospitalization.

Public enquiries

​You have the right to contact the person in charge of public enquiries and patients’ rights in the medical facility with any comment, complaint, question or recommendation. You have the right to receive the findings and conclusions of the investigation of your complaint.